biquity Server Solutions operates a nationwide IP network under the Autonomous System Number (ASN) 15003 featuring 6 full-service IP locations. The Ubiquity network serves as the backbone for all of the services offered by Ubiquity Server Solutions, as well as the majority of the brands and divisions of Nobis Technology Group, L.L.C. The Ubiquity Network is managed and monitored 24 hours a day, 7 days a week by the Ubiquity Global Network Management Center (GNMC) located at Ubiquity's main offices in Bloomington, Illinois, ensuring that all systems and services are operational and functioning normally, and that the proper escalation procedures are implemented immediately in the event of any issues. The Ubiquity network utilizes state-of-the-art routing and switching equipment, including Brocade (formerly Foundry) NetIron XMR routers and Cisco Catalyst switches.
The routing in each Point of Presence (POP) serviced by the Ubiquity Network is performed by a Brocade (formerly Foundry Networks) NetIron XMR router. Each NetIron XMR router is fully N+1 redundant, featuring dual power supplies which are services by diverse feeds, dual management modules supporting "hitless failover," three switch fabrics, and multiple line interface cards. We utilize both 4000 and 8000 series XMR routers, which have a fabric capacity of 960 Gb/s and 1.92 Tb/s, respectively, and total routing performance of 480 million pps and 960 million pps, respectively. The NetIron XMR series routers also fully support sFlow, providing a real-time view of network traffic and allowing for network optimization.
Each NetIron router connects to our upstream IP transit providers utilizing 1Gb/s or 10Gb/s links over fiber based Ethernet connections. We utilize BGP version 4 to "announce" our IP network to the Internet and receive a complete view of the Internet as seen by each of our upstream providers. This enables our network to automatically make intelligent routing decisions, ensuring that traffic is routed over the provider the "closest" to the traffic's destination. By establishing multiple BGP enabled links to multiple IP transit providers, we are able to ensure availability, even in the unlikely event that one of our providers suffers a complete failure.
Each Ubiquity Network POP utilizes a core distribution-layer infrastructure which forms the backbone connection from each of our edge routers to each of our rack-level access switches. The distribution layer consists of a pair of two switches. We utilize a variety of switches depending on the size and requirements of each POP. The switches that are currently in service include:
- Foundry FastIron SuperX switches
- Foundry FastIron EdgeX switches
- Cisco Catalyst 3750 switches
Each distribution switch is connected to our edge router via a multi-port gigabit Ethernet trunk or via a 10 gigabit Ethernet connection. Both of the distribution-layer switches are also connected to each of our rack-level access switches via either a gigabit or 10 gigabit Ethernet connection. Spanning Tree Protocol (STP) is utilized to prevent loops between the two distribution layer switches and the rest of the network. We utilize a number of different rack-level access switches, including:
- Cisco Catalyst 2950 switches
- Cisco Catalyst 2960 switches
- Cisco Catalyst 3550 switches
- Cisco Catalyst 3750 switches
- Foundry FastIron EdgeX 424 switches
- Foundry FastIron EdgeX 448 switches
The Ubiquity IP Network has been designed "from the core out" to provide the highest levels of reliability and performance. Our network infrastructure consists of state-of-the-art Brocade routers, delivering unmatched levels of performance and reliability. The Ubiquity Network operates facilitates which are located in Internet Exchanges (IX), also known as "carrier hotels," providing direct access to virtually any major Internet Service Provider, national network operator, and various major financial institutions and other private-sector industries. This affords us virtually unlimited, on-demand access to numerous private networks and the Internet as a whole.
Our backend management system constantly and automatically checks the utilization of each and every network link throughout our entire IP infrastructure. We do not allow any port within our core network infrastructure, including links to upstream IP transit providers and downstream distribution links within our network, to exceed 50% sustained utilization or surpass 80% maximum (spike) utilization. Ubiquity offers a 0% packet loss guarantee on traffic traveling inside the Ubiquity IP Network. Ubiquity also offers 100% network availability Service Level Agreements (SLA) with a number of our services. Members of our network operations team have real-time access to advanced, highly granular sFlow-provided statistical information, allowing for the detection of anomalies and facilitating dynamic network optimization.
The Ubiquity Global Network Management Center (GNMC)
The Ubiquity Global Network Management Center, or GNMC, is located at Ubiquity's main offices in Bloomington, Illinois. The Ubiquity GNMC is primarily responsible for the monitoring and management of Ubiquity's network, systems, and relates resources. This includes providing support services for all Ubiquity clients, service as a point of contact for all third parties related to abuse, security, and other matters relating to the Ubiquity network, and ensuring that any outages detected are handled in accordance with either our standard resolution procedures, or, where applicable, custom escalation and resolution procedures which can be implemented on a per-client, per-devices basis.
The Ubiquity GNMC is located in the heart of Ubiquity's main office and is staffed 24 hours a day, 365 days a year by our team of highly skilled customer service representatives and technical support specialists. This gives our GNMC staff direct access to all levels of Ubiquity's operations, sales, and management teams, resulting in quick resolutions and minimal administrative overhead commonly associated with intra-group tasking procedures commonly employed in the hosting and telecommunication industries. The primary objective of our GNMC staff is to ensure that each and every service-effecting issue is resolved as quickly and efficiently as possible with as little impact as possible to our remaining operations.
The Ubiquity GNMC features an advanced Complete Network Status Awareness (CNSA) alerting system that utilizes both visual and audible alerts to notify our GNMC staff of problems and ensure that no issue goes unnoticed. The CNSA alerting system utilizes multiple large-screen wall-mounted high-resolution monitors that provide at-a-glance access to real-time critical alerts and device outages, staff tasking awareness which shows real-time prescreens information for both our main office staff and on-site technical staff that operate our various facilities, and a real time view of both aggregate global bandwidth utilization as well as per-port bandwidth statistics on critical core network links.